AirPods Pro: Apple extends replacement program up to 3 years
AirPods Pro suffer from a series of malfunctions. Aware of the failures of its headphones, Apple launched an exchange program last year. The manufacturer of Cupertino recently extended the validity period of the replacement program to 3 years after purchase.
At the end of October 2020, Apple implemented an exchange program for AirPods Pro. A year after the market release, the Silicon Valley giant recognized the existence of audio malfunctions on wireless headphones.
Apple evoked crackling, regular and intense static noises “in a noisy environment, during training or during a telephone call ” and active noise reduction anomalies, the main asset of this Pro version. On its site, Apple details “A decrease in bass sound or an increase in background sounds” when reduction is activated.
Apple recognizes the failures of its AirPods Pro
A year later, Apple decided toextend the duration of the replacement program. The exchange period for defective AirPods Pro will now extend for 3 years, up from two years before the announcement. “The affected AirPod Pro (left, right or both) will be replaced free of charge by Apple or an Apple Authorized Service Center”, announces the Californian group. On the other hand, “the case of AirPods Pro is not affected and will not be replaced”.
Only models designed before October 2020 are affected by this replacement program. It is obviously abouta manufacturing defect that occurred during the early stages of production. Apple apparently managed to correct it within 12 months of releasing its wireless headphones.
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On its recently updated support page, Apple does not specify why the replacement schedule for its AirPods Pro has been extended. Customers who bought AirPods Pro when released in 2019 will now be protected against failures until October 2022. People who have not cracked before October 2020 will be covered until October 2023. Are you affected by its failures? We await your opinion in the comments below.