mobailee mobailee

Breaking News

Gmail: the new Material You interface becomes mandatory from February

Nothing Ear 2: the new transparent headphones are fully revealed

SmartThing: Samsung’s iOS app is now compatible with Matter

OnePlus Pad: the technical sheet of the manufacturer’s first tablet

Apple Glass: Siri will help you create apps for the

Google will soon help you choose your future car

Pixel Tablet: Google would ultimately not prepare a more powerful

Chrome on Android lets use fingerprint scanner to open private

A second-hand MacBook M1 or M2 is worthless if it

Linky: this family refuses the installation of the meter, they

mobailee mobailee
  • Home
  • News
  • Apple
    • iOS
  • Android
  • Phone Gadget
  • Tablets
  • Mobile Gaming
  • Apps
  1. Home
  2. Apple
  3. Apple: Here’s why Genius Bar technicians are always late
 Apple: Here’s why Genius Bar technicians are always late
Apple News

Apple: Here’s why Genius Bar technicians are always late

by mobailee August 19, 2022 45

In a long, detailed thread posted on Twitter, a former Apple customer adviser explains why appointments at the Genius Bar rarely start on time.

Credits: Unsplash

Although Apple launched its self-service repair program in April 2022 (it is possible to buy spare parts for certain iPhone models to carry out repairs yourself), the best thing is still to go to the Genius Bar in case of problems.

Indeed and if Apple’s online assistance has not been able to find a solution to your problem remotely, the technician will generally give you an appointment at the Genius Bar of the Apple Store closest to you. . Nevertheless and there is a problem reported by many users: appointments never seem to start on timeforcing customers to wait for long minutes while waiting for an Apple technician/advisor to finally free up.

Yours truly witnessed these systematic delays, after a visit to the Genius Bar during the summer. Here again, the appointment was not honored at the time fixed by the assistance. Now and in a long thread posted on Twitter, the user “Dr. Bread Pitt”, a former adviser at Apple, gives several elements of response concerning this phenomenon.

The Genius Bar, an internal organization to review

It finally details how Apple’s Concierge system works, details the strengths of the Genius Bar, and unveils how the system can collapse under pressure from customers and other factors. First of all, he specifies that Apple has the annoying tendency to book appointments en masse, since the Apple brand considers that between 20 and 40% of applicants will not be present.

This tendency to want to overfill the appointment book of a Genius Bar can have significant consequences on the waiting time. It is sufficient that customers are all answering the call to undermine the capabilities of an Apple Store. A situation that can worsen due to a lack of staff (holidays, sick leave, delays) or in the event of an emergency.

Also Read: Apple Stores No Longer Repair iPhones Reported as Lost

Apple technicians overwhelmed and not helped by the system

Otherwise, a customer’s need may be misdiagnosed by online support. In fact, an appointment that requires more intervention time necessarily leads to delays. The ex-employee also denounces the fact thatApple requires its technicians to be multitaskingin the sense that they must both:

  • sell apple products
  • lead to the subscription of Apple Care contracts
  • discuss Apple’s educational offerings
  • keep appointments at the Genius Bar

We must add to this errors related to the concierge system. For example, a customer just needs to enter an Apple Store and specify that they are there for their appointment at the Genius Bar. If by misfortune, the technician does not add it to the internal planning of the Apple Store, this person will be able to reach during 20/30/40 minutes a help which will never come because the system does not know that it is there.

The former employee concludes his thread inviting users to be lenientrecalling that Apple technicians “are doing the best they can with limited resources and an overwhelming amount of waiting customers”. As a reminder, Apple recently increased the salaries of its employees by up to 45% to prevent resignations.

Share This:

Previous post
Next post

mobailee (Website)

administrator

Leave a Reply Cancel reply

Your email address will not be published. Required fields are marked *

Categories
  • Android
  • Apple
  • Apps
  • iOS
  • Mobile Gaming
  • News
  • Phone Gadget
  • Tablets
Meta
  • Log in
  • Entries feed
  • Comments feed
  • WordPress.org
Most Recent
Apps

Gmail: the new Material You interface becomes

January 31, 2023
Phone Gadget

Nothing Ear 2: the new transparent headphones

January 31, 2023
iOS

SmartThing: Samsung’s iOS app is now compatible

January 31, 2023
Tablets

OnePlus Pad: the technical sheet of the

January 31, 2023
RELATED Stories for you
Apps

Gmail: the new Material You interface becomes

by mobailee January 31, 2023

Presented in June 2022, Google has just confirmed that the new Gmail interface with

Phone Gadget

Nothing Ear 2: the new transparent headphones

by mobailee January 31, 2023

After the first successful wireless headphones, Nothing is already preparing to launch a whole

iOS News

SmartThing: Samsung’s iOS app is now compatible

by mobailee January 31, 2023

Samsung has updated SmartThings, its smart home app on iOS, with support for the

Contact Us
Terms of Use
Privacy Statement
Copyright 2023. All Right Reserved