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Vinted has been known as the reference platform for online second-hand clothes since its release in 2008. The brand has successfully established itself among the French. The sign was on all the commercials; the slogan “You don’t wear it anymore? Sell it! » was on almost everyone’s lips. In 2022, it is still active, but seems to have been increasingly criticized lately, among other things for tracking packages.
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(612566 votes) | ShoppingRelease 22.1.3 | Developer Vinted | Updated on 01/13/2022
Requirements: 6.0 or later
Vinted, what is it actually?
Have you just sorted through your closet or cupboard and noticed that there are items you no longer need? Instead of throwing them away or turning them into rags, why not sell them? With Vinted, you have a platform for direct contact between sellers and buyers of second-hand items.
Would you like to purchase one of the goods in their catalog? Or would you like to make some money by marketing used clothes? In both cases, Vinted will be your ally.
How it works ?
Vinted is a giant marketplace with millions of users that continues to operate nearly 15 years after its inception. The platform allows individuals to sell, buy or even exchange second-hand items with ease.
The firm offers the possibility of discussing directly with other users, in particular potential buyers or sellers. It is truly a network where you have a messaging space to discuss all the details of the transaction. So you can negotiate the price and ask for more information about the product.
How to sell on Vinted from A to Z?
Suppose you have an old book or some earrings that have been lying around for a long time. You decide to part with it and for that you have installed the Vinted application. To start, you will obviously need to create your account. Follow the procedures explained on the official website which are relatively simple and detailed.
Once a member, you can post your ad. To do this, describe your article in a few words. Enhance it by adding some photos and mentioning the price. Be careful, poor quality images can reduce your chance of selling. Then show your marketing spirit and put your soul as a professional photographer into action. Check and then click on the “Add” button to publish it on the site. If a user is interested in your product, he can contact you directly.
Once the tour of the subject made, if the potential customer is decided, he buys it. There you go ! All that remains is to deliver the package while waiting for your payment.
Be careful though, since these are thrift stores, your merchandise may have defects. Do not forget to mention it in your description so that the buyer does not have any unpleasant surprises. Moreover, it is in your interest. A package that is not accepted is certainly supposed to come back to you, but if you are dealing with a scammer, you are going to have problems.
Is it easy to buy items on it?
We answer you with a big YES! It’s very easy to have the object you want on Vinted. To do this, nothing very complicated. You just need to follow the steps below:
You will first need to go to the home page. Here you have various categories. Know that there is a section Man, Woman, child or even house.
You then have the popular articles of the moment, but also a news feed if you want to browse the catalog of the site. If you have a particular brand in mind, you already have a list of suggestions as well as a search bar right in the app.
Suppose you see a nice top that interests you:
- Click on it in order to have more information such as the origin, the size as well as the condition of the goods (new, with a defect, with label, others)
- We recommend that you contact the owner for more details by clicking on “Send a message”
- If you are satisfied with your exchange, press “Buy” directly and follow the payment procedures. This will require you to enter your personal information such as your address or a mobile number. Then, select your payment method: credit card, PayPal, Apple Pay or Vinted wallet.
- All you have to do is wait for the seller to send the package within 5 working days. As for the delivery to the buyer, it is done within 7 days at most, weekends and public holidays not included.
- Your account will only be debited once the item has been received and is compliant.
How do I know the status of the order?
Throughout the process, you can directly track the status of your order. To do this, go to your conversation with the seller by pressing “Track package”. Thus, you will know if your order is being delivered or even if the goods have already arrived at their destination.
What guarantees for Vinted buyers?
If you decide to buy an item on the app, you will be subject to the “Buyer Protection” option. For 5% of the product price plus 0.70 euro, you will have among other things:
A refund option
If the item was not delivered or there was a delivery fault (wrong product or damaged), you can be refunded. For this, it will be necessary to make a complaint no later than 2 days after the date scheduled for the delivery of the package. It will follow the search for a common agreement with the seller. However, in the absence of compromise, the return costs will be at your expense.
Customer service available around the clock
In case of concern, consider contacting customer service who will endeavor to respond to your request, whether it concerns complaints or information. This service is available at any time even if sometimes, it will be necessary to wait before having an adviser.
Securing your payments
You have nothing to fear from the transparency of transactions on Vinted. The risk of your money disappearing into the depths of the internet without reaching the seller does not exist on the application.
How to avoid getting scammed?
On Vinted, as on other platforms of the same type, there are many frauds. This can take various forms. Some people counterfeit a luxury item. Others are in bad faith claiming to have received a poor quality product so as not to have to be invoiced. Some unscrupulous buyers sometimes open a dispute in order not to pay the seller. To avoid being scammed, here are some tips:
Have proof of the items sold
Whether you are a seller or a buyer, always take photos of the item. You can even record a video to prove your point. Thus, in the event of a dispute, you will have an ace up your sleeve.
Pay attention to feedback from your interlocutor
A vintie who has negative remarks may not be the best person you should do business with. Also take a look at the comments of other users. So you will know who you are dealing with.
Pay attention to new accounts
Fake accounts even exist on Vinted. So you have to be careful when you come across a user who has no feedback or comments, especially if the offer they make is too good to be true.
What to do in case of non-delivery?
If the item you received is not in conformity or if the delivery never took place, you can open a dispute. It is a process to settle a dispute between two parties.
What is a dispute?
This is a procedure reserved only for the buyer. It is only admissible if it has been opened within 48 hours of delivery of the package. Following this, within 5 days, you have the possibility of finding an amicable solution with your interlocutor. Otherwise, Vinted support will decide your case. Thus, you will be reimbursed if you win your case. Otherwise, the seller will be paid and you will lose your money.
How to open a dispute?
There are two ways to set it up.
The easiest way is to go directly to your profile. Click on the history of the purchases you have made and especially on the disputed article. Finally, just press “I have a problem”, then complete the necessary information.
The second way is to insert the term “litigation” on the help center from the search bar of the application. Then choose the appropriate section from the list that will be offered to you. Finally, click on “Contact support”. Fill in the information then validate by clicking on “Send the dispute for examination”.