How to Use Twitter’s New Reporting Tools
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(Pocket-lint) – Twitter has introduced new reporting tools so users can easily report harmful tweets. The idea is to make it easier for Twitter users to flag things that might be problematic.
Until now, it was a bit difficult to report problematic Tweets. Users had to navigate their way through a number of clunky menus that were often confusing and unhelpful.
In December 2021, Twitter revealed that it is working to improve this experience, as it is aware of user frustration. The company receives millions of reports of all kinds of Tweets, from spam, to hate speech, to misinformation, and everything in between. It is therefore important to ensure that the system works for everyone.
After some limited user testing, Twitter is now ready to roll out the new simplified reporting process to more people.
How to report problematic Tweets
The procedure of reporting tweets has been redesigned to take a more “symptom-based” approach. In other words, when you click to report a tweet, you are prompted to select several options as to why the tweet is problematic.
The first thing you need to do is find the three dots next to a Tweet and select them, then click to report that Tweet.
You will then be asked to select:
- Who is the report about – i.e. the Tweet impacts you, someone else, a group of people or more?
- The problem – is it hateful, harassing, spamming, disturbing content or something else? Also here you can select multiple options
- How the Tweet is causing the problem – choose options to describe why the Tweet is a problem, for example, using slurs, spreading fear, sending graphic images, spreading false information.
Then send the report.
This reporting process is more focused on what happened and who was affected, so it’s easier to report issues in a helpful way. Twitter says that during testing, this new reporting process resulted in a 50% increase in “actionable reports”, so your reports are more likely to result in action.
In addition to reporting specific Tweets, you can also report a Twitter account as a whole. To do this, go to the profile of the account in question, click on the three-dot icon and select “Report”. Follow the steps and you’ll be given the option to select Tweets from the account that demonstrate the issue.
Once you submit a report, Twitter will review it and determine if it violates company policies. If so, he can take action ranging from sending a warning to banning the account from Twitter. If Twitter takes action, you’ll receive a message letting you know what happened.
Written by Adrian Willings.