OneDrive failure: unable to access files on Microsoft’s service
The year is off to a good start for OneDrive users. Indeed, Microsoft’s online storage service has been experiencing many difficulties since this morning. Users can no longer access their files in particular.
On this Monday, January 2, 2023, the OneDrive cloud storage service got the ball rolling for the first outages of the year. Indeed, if you’re used to working with Microsoft’s online backup tool, you’ve probably encountered serious difficulties accessing your files this morning.
Don’t worry, you’re not the only one. Testimonials from disgruntled users have multiplied on social networks and on Down Detector. “It looks like OneDrive is down. This is the first time that i see this. I hope it won’t last,” writes David Hewson on Twitter. “All files and folders are gone”, says another user.
To summarize the situation, it is still possible to connect to the service. On the other hand, do not look for your files stored online since OneDrive no longer displays them. “Sorry… We encountered a problem. If the error persists, please make sure you don’t have any firewall settings or browser plug-ins that could be blocking access to api.onedrive.com and try again”, can we read on the site.
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We’re investigating an issue where some users may be unable to access or open files from https://t.co/8Lidnf1goC. For more details and further updates please see OC494006 in the Admin Center.
— Microsoft 365 Status (@MSFT365Status) January 2, 2023
Microsoft confirms big problems with OneDrive
At the beginning of the afternoon, Microsoft spoke on Twitter, confirming the presence of a technical problem. “We are investigating an issue that may prevent some users from accessing or opening files from https://msft.it/6010ecr16. For more details and other updates, please see document OC494006 in the admin center”.
Note, however, that it is still possible to view and download locally stored files. The problem mainly affects documents saved in the cloud. As of this writing, the official Microsoft 365 Status Twitter account has yet to share any new information about the situation. Of course, we will update this article as soon as there is something new. And you, are you affected by this OneDrive bug? Tell us in the comments. As a reminder, the OneDrive application will soon be entitled to a complete makeover on Windows 11.